• 1. Q: What are the differences among different membership plans? How do these plans charge? ?

     A: Their differences are functions and the number of searching results.【STARTER】STARTER plan with a small part of functions for starters;【BASIC】BASIC plan with basic functions and data for your needs;【BUSINESS】BUSINESS plan with most part of functions and mass data for business members; 【ENTERPRISE】ENTERPRISE plan with the most complete functions and mass data for ENTERPRISE members. Click the link to see the price list and more function details of subscription plans. https://aliexpress.ixspy.com/data/#/upgrade     
  • 2. Q: Can I cancel the plan after purchasing a plan? Can I ask for refund after canceling a plan? ?

     A: If you do not want to continue the plan, please contact Paypal to cancel the plan payment. The subscription fee of the plan is charged by month/year, so the fee is not be refundable after purchase.     
  • 3. Q: How to find the payment receipt? ?

     A: After successful payment, you will receive an email about payment receipt. This email will serve as an official receipt for this payment. Please do not delete it.     
  • 4. Q: How to calculate the start and expire date of each monthly fee? ?

     A: Each monthly fee is for 30 days (One month will be accounted for 30 days). After your successful payment, the plan starts and lasts for 30 days. And the plan renews itself automatically after the expire date. For example, if you have purchased a BASIC plan on Mar. 15, 2020, your BASIC plan will expire on Apr. 13, 2020 (March has 31 days) and it renews itself automatically on Apr. 14, 2020.     
  • 5. Q: How do I check my current membership status? ?

     A: You can see your membership status on the upper right corner of the page.     
  • 6. Q: How to upgrade and pay for the plans? ?

     A: Visit https://aliexpress.ixspy.com/data/#/upgrade, click on the upgrade button and it will skip to Paypal payment page. After successful payment, please LOG IN AGAIN. And you will see the latest member grade on the upper right corner of the page. If the member grade doesn’t change, please try again later. If it doesn’t work for a long time or over 24 hours, please contact us.     
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